[Remote] Veterans and Military Spouses Encouraged to Apply - Technical CS Associate, Ring

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Technical CS Associate to join Blink’s Customer Service Technical Support team. The role involves providing efficient customer service, troubleshooting technical issues, and advocating for customer needs while supporting the Home Security product suite. Responsibilities • Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email • Working with other customer support teams to ensure a consistent and high-quality level of support • Being a voice and advocate for our customers when something doesn’t feel right • Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments • Acting as an advocate for our customers by reporting and acting on observed areas for improvement • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience • Assisting with customer communication during Blink’s critical launches and support events • Working across the customer service spectrum to ensure a consistent and highest-quality level of support • Developing detailed knowledge about specific product lines and features • Driving projects that improve support-related processes • Supporting Blink Subscription service Skills • 3+ years of customer service experience • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays • 2+ years of experience in technical support that is focused first and foremost in customer success • 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS) • 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services • 1+ years providing technical support for mobile devices and platforms (iOS, Android) • Ability to work remotely • Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian • 2+ years of customer service experience • A drive to dig into the details of a system or process to solve customer problems • Ability to document technical customer issues into notes that are consumable by other users • Technical curiosity and excitement to learn new technologies and help customers succeed • Excellent oral and written communication skills • Proven success in a fast paced support environment • Experience using Zendesk CRM Benefits • Equity • Sign-on payments • Medical • Financial • Other benefits Company Overview • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com. Company H1B Sponsorship • Amazon has a track record of offering H1B sponsorships, with 18969 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.