Remote Chat Support Assistant

? *Job Title: Remote Chat Support Assistant**
? *Company: HCA Holdings**
? *Location: Houston, Texas, US...
? *Job Type: Part-time**
? *Seniority Level: Associate Level**
? *Years of Experience: 4**
? *Job Description:**

HCA Holdings is seeking a dedicated and driven Remote Chat Support Assistant to join our innovative support team. In this dynamic role, you will be responsible for providing exceptional customer service and support through live chat interactions. As we continue to embrace a culture that challenges norms and encourages bold thinking, your contributions will play an integral part in fostering customer engagement and satisfaction. ? *Key Responsibilities:**

• **Customer Interaction:**
• Respond promptly to customer inquiries via live chat, ensuring a high level of customer satisfaction.
• Actively listen to customer concerns, providing knowledgeable and accurate information while troubleshooting issues.
• Engage customers by understanding their needs and providing tailored solutions, fostering long-term relationships.

• **Technical Support:**
• Assist customers with technical questions related to our products and services, conducting step-by-step guidance.
• Escalate unresolved issues to appropriate departments while ensuring seamless handover and follow-up.

• **Documentation and Reporting:**
• Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.
• Generate reports on common issues and customer feedback to identify trends and improve support processes.

• **Collaboration:**
• Work closely with the customer service and technical support teams to ensure effective communication and resolution of issues.
• Participate in team meetings and contribute insights for enhancing customer service strategies.

• **Project Management:**
• Assist in various projects aimed at improving the online customer experience, including testing new chat features and tools.
• Manage and prioritize multiple tasks effectively while maintaining quality support.
? *Requirements:**

• **Education and Experience:**
• Minimum 4 years of experience in customer service, preferably in a chat support role.
• Bachelor?s degree preferred but not mandatory; equivalent experience will be considered.

• **Technical Skills:**
• Proficient in using live chat software and CRM tools.
• Strong problem-solving skills with the ability to troubleshoot technical issues.

• **Soft Skills:**
• Excellent verbal and written communication skills to convey information clearly and concisely.
• Strong project management abilities to prioritize tasks and meet deadlines in a fast-paced environment.

• **Personality Traits:**
• Driven: Proactively seeks solutions and is motivated to exceed customer expectations.
• Resourceful: Capable of efficiently finding information and resolving challenges creatively.
? *Benefits:**

• Profit sharing based on company performance.
• Remote work flexibility to support a healthy work-life balance.
• Paid Time Off (PTO) to recharge and refresh.
? *Working Environment:**At HCA Holdings, we embrace a culture that challenges norms and encourages bold thinking. You will be part of a collaborative team dedicated to pushing boundaries and enhancing the customer experience.? *Application Deadline:**Please submit your application by November 4, 2024.? *Equal Opportunity Statement:**HCA Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.? *Join Us:**If you are passionate about customer support and are looking for an opportunity to grow within a forward-thinking company, we would love to hear from you!

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