IT Support Tier 1 and 2
This a Full Remote job, the offer is available from: Africa
IT Support Tier 1 and 2
Cape Town, Remote
R17 000 -19 000 pm + medical
UK ICT Company seeks a Support Technician to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.
The following experience is essential to fulfil this role
?1+ Years work experience in a 1st line support role
?Good knowledge of Windows client OSs
?Good knowledge of Microsoft Office most versions.
?Demonstrable experience in Active directory including Azure AD, DNS, DHCP, Group policy
?Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting
?Knowledge of networking technologies including VPN, SSH, SFTP and Routing
?Understanding of Virtualisation technologies VMware and Hyper-V
?Understanding of server architecture
In the role you will be expected to
?maintain a high degree of customer service for all support queries
?accurately update/maintain our ticketing... system and SLAs
?respond to enquiries from clients and help them resolve any hardware or software problems
?liaise with third party softwarehardware providers to expedite prompt resolutions for clients
?effectively manage all tickets assigned to you
?escalate more complex calls to the 2nd/3rd line engineers
Required attributes
?Professional customer facing personality
?Self-motivation
?Flexible approach to work
?Ability to think outside the box
?Willingness to work with new technologies
?A can-do attitude
?Open to learning and self-improvement
Mail [email protected]?
This offer from 'The Legends Agency' has been enriched by Jobgether.com and got a 77% flex score
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