Customer Service Team Lead

Remote, USA Full-time Posted 2025-04-27

Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together!This position is on-site, and we are looking for people who share our passion.

Position Responsibilities
? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
? Handle escalated customer issues and provide weekly support for customer interactions

Minimum Requirements
? High School diploma or equivalent required.
? 3+ years of customer service experience
? 2+ years of experience in a leadership
? Effective communication skills

LaOPdxN9N6

Apply Job!

Apply for the Job

Customer Service Team Lead

Similar Remote Jobs

Customer Service Team Lead

FedEx Customer Support Executive

Remote Data Entry Specialist

Data Entry Clerk, MSO

Fully Remote Account Representative

Dunkin Donut &Baskin Robins

Entry Level Account Representative

Retail Customer Service Coordinator

Retail Customer Relations Coordinator

Entry level remote agent

Customer Service Representative

DoorDash Remote Jobs (Night Shift, Full Time) $30/Hour

Quality Standards Lead

Flight Simulator Technician

RN OR Operating Room

Remote Text Chat Operator (Entry Level / Flexible Hours)

CASHIER (full-time & part-time opportunities)

Remote Human Resources Assistant (Part-Time)

Hiring College Essay Review Tutor Part-Time fully remote

Apple Career Opportunities Home Advisor