Chat Support Associate - Remote Work

Chat Support Associate (Remote Work)
Company: UPS

Location: Remote
Job Type: Full-Time / Part-Time

About the Role:
As a Chat Support Associate at UPS, you'll be the friendly and knowledgeable voice guiding our customers through their inquiries. This remote role offers the opportunity to work from the comfort of your home, providing essential customer service through live chat support. You'll help ensure UPS customers receive the best possible experience by assisting with tracking, shipping, account issues, and much more.

What You?ll Do:

Engage with customers via live chat to resolve inquiries and provide solutions
Maintain a professional and friendly demeanor while assisting with various customer concerns
Accurately document customer interactions and ensure follow-up when needed
Troubleshoot issues related to shipments, deliveries, and UPS services
Collaborate with team members and supervisors to enhance customer satisfaction
Meet performance goals, including response time and quality standards

What We?re Looking For:

Strong communication skills (written) and a passion for helping people
Ability to work independently and manage time effectively
Experience with customer service or support roles is a plus, but not required
Comfortable with technology, including the use of chat systems and basic computer applications
A positive, can-do attitude and a willingness to learn and grow within the company
Reliable internet connection and a quiet, dedicated workspace

Why Join UPS?

Work from the comfort of your home
Competitive pay and benefits
Opportunities for career growth and development
Be part of a globally recognized brand that values its people
A supportive and collaborative team environment

Ready to help UPS customers while working remotely? Apply today and start your journey with UPS!