Call Center Representative

Job Overview

We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, ensuring that our customers receive exceptional service and support. This is an excellent opportunity to work in a fast-paced environment and make a positive impact on our clients.

Duties

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Analyze customer needs and provide personalized solutions.
• Utilize excellent communication skills to communicate with customers, colleagues, and other stakeholders.
• Enter customer data accurately and efficiently into our database.
• Computerize customer information to ensure accuracy and efficiency.
• Work in a medical office setting and possess a strong understanding of medical terminology.
• Be proficient in Spanish and English, with the ability to communicate with a diverse customer base.
• Provide... bilingual support to our multilingual customer base.
• Meet and exceed customer service standards.
• Maintain accurate records of customer interactions.
• Collaborate with colleagues to improve customer satisfaction and achieve team goals.

Experience

• Previous experience in a call center or customer-facing role is essential.
• Strong customer service skills with the ability to work in a high-pressure environment.
• Proficiency in Microsoft Office and other relevant software.
• Experience in a medical office setting is highly valued.
• Bilingual in Spanish and English, with the ability to communicate effectively in both languages.

• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent analytical and problem-solving skills.

Skills

• Ability to analyze customer needs and provide personalized solutions.
• Excellent customer service skills.
• Experience in a medical office setting.
• Proficiency in Spanish and English.
• Bilingual or multilingual skills.
• Computerization and data entry skills.
• Strong communication skills.
• Ability to work in a high-pressure environment.
• Analytical and problem-solving skills.

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $13.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? Life insurance
? Paid time off
? Vision insurance
? Work from home

Schedule:
? 10 hour shift
? 12 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Every weekend
? Holidays
? Monday to Friday
? Night shift
? On call
? Overtime
? Weekends as needed

Experience:
? Call center: 1 year (Required)
? Customer service: 1 year (Required)

Work Location: Remote