Customer Service Representative

Core-Mark International is focused on personal growth and development for all associates. The role of Customer Service Representative is designed to support the transition to a new ordering solution platform by driving adoption and providing hands-on assistance to customers and sales teams. Responsibilities Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos Utilize reporting tools to identify usage gaps, track engagement, and analyze trends Execute follow-up actions to close usage gaps, including direct outreach and support Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process Skills 6-12 months of Customer Service Experience Must be able to complete typing test with a score of 40 WPM or better Excellent communication skills Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's Ability to solve practical problems and deal with a variety of concrete variables in situations Ability to perform detailed data entry work accurately and efficiently within deadlines Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently Benefits Day 1 Health & Wellness Benefits Employee Stock Purchase Plan 401K Employer Matching Education Assistance Paid Time Off And much more Company Overview Core-Mark is a marketer of fresh and broad-line supply solutions to the convenience retail industry. It was founded in 1888, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is