Customer Insights Analyst

MVP Health Care is on a mission to create a healthier future for everyone, and they are seeking a Customer Insights Analyst to join their team. The role involves analyzing claims data to identify trends that inform business strategy and assisting with rate development and operational duties. Responsibilities Analyze claims data from various sources to identify trends and patterns Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations Create reports and presentations to communicate findings to stakeholders Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives Conduct ad hoc analysis as needed to support client needs Configure and maintain automated file feeds to outside entities Determine rates for new and existing accounts based upon census, claims and other group information available Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape Follow process outlined by team to ensure product and rating process and guidelines are followed Identify systems issues and works with system staff and management through to resolution Perform testing for annual formula updates and/or as needed for system upgrades and changes Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner Perform other duties as assigned by management Skills Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field Strong analytical skills (SQL a plus) and business-minded Experience with data visualization tools (e.g., Tableau, PowerBI, Excel) Strong communication skills, both written and verbal Ability to work independently and collaboratively in a team environment Strong attention to detail and ability to manage multiple projects simultaneously Strong time management skills, attention to deadlines Ability to apply data governance to report requests based on business rules for specific clients Familiarity with health care industry a plus Benefits Growth opportunities to uplevel your career A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well-being Company Overview MVP Health Care is a health care insurance provider for individuals, families, and companies. It was founded in 1982, and is headquartered in Schenectady, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship MVP Health Care has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.