Workforce Management Advisor / Demand Planner

Welcome to Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Workforce Management Advisor / Demand Planner. In this role, you will play a crucial role in ensuring the optimal allocation of resources to meet the demands of our clients and customers. We are looking for someone with strong analytical skills, a strategic mindset, and a passion for driving operational efficiency. If you are a self-starter with a proven track record in workforce management and demand planning, we invite you to apply and be a part of our mission to make a difference in people's lives. Develop and maintain accurate forecasting models to predict demand for our services and products. Collaborate with various departments to gather data and insights on market trends and customer needs. Analyze data and make recommendations for resource allocation to meet demand. Create and maintain staffing schedules to ensure adequate coverage for all client and customer needs. Monitor and track performance metrics to identify areas for improvement and implement strategies to optimize workforce utilization. Continuously improve and refine demand planning processes to increase efficiency and accuracy. Communicate with team members and stakeholders to provide updates on demand forecasting and resource allocation. Collaborate with other departments to develop and implement strategies for managing peak periods and unexpected fluctuations in demand. Stay up-to-date with industry developments and best practices in workforce management and demand planning. Train and mentor team members on workforce management and demand planning processes and tools. Adhere to company policies and procedures, as well as compliance regulations. Act as a liaison between different departments to ensure effective coordination and communication. Participate in cross-functional projects to support overall company goals and objectives. Provide insights and recommendations to senior management on resource allocation and demand planning strategies. Maintain confidentiality and integrity of sensitive information. Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job