Virtual Manager (Healthcare)

About the position Join us today! Are you a proactive, highly organized Virtual Manager who thrives in healthcare operations? We’re hiring immediately for a part-time role supporting a private practice—and we want YOU to help us streamline care, documentation, and day-to-day ops. Disclaimer: This is a general overview of the position. Specific tasks and tools will be discussed in detail during the final interview. Responsibilities • Coordinate daily administrative tasks and ensure nothing falls through the cracks • Communicate through the EMR (Cerbo) and by phone to reach patients, vendors, and partners • Order labs across multiple vendors (each with different processes) and track completion • Own and improve day-to-day billing processes (claims, payments, reconciliations, follow-ups) • Build clear SOPs/documentation—capture what’s “in the head” and turn it into repeatable processes • Oversee inventory management & audits: track supplements, maintain min/par levels, manage refills • Maintain accurate records, notes, and task logs inside Cerbo and related tools • Identify bottlenecks, propose improvements, and introduce structured task management • Collaborate closely with the client; communicate updates, risks, and next steps with empathy and clarity Requirements • 2+ years of administrative or operations experience (healthcare setting preferred) • Excellent English—confident on the phone, crisp in writing, and not afraid to communicate • Great with documentation: you love tidy SOPs, checklists, and version control • Detail-oriented, patient, and empathetic—comfortable supporting patients and clinical staff • Tech-savvy; quick to learn EMRs (Cerbo experience a plus) and workflow tools • Able to work independently, prioritize, and follow through without hand-holding Nice-to-haves • HIPAA Certification (If you don’t have it, the client will cover certification costs) • Experience with Cerbo, healthcare billing, lab ordering, and inventory control • Background in task/project management or QA of processes Benefits • Job security and stability • Exceptionally supportive team • Opportunities for career growth • Fun work environment Apply tot his job