Technical Support Representative (Tier 1) & (Tier 2)
We are hiring two support representatives to assist our growing player community: This is a technical support role that includes reviewing gameplay issues, troubleshooting player progress, and identifying irregular activity. Please highlight any experience you have in gaming support, mobile game troubleshooting, in-app rewards systems, or technical issue resolution in your proposal. Please do not apply if you have no technical support experience. TIER 1 Customer Support Representative Handles frontline chat/email support, user questions, payout inquiries, and general troubleshooting. TIER 2 Technical & Fraud Support Specialist Handles escalations, investigates complex issues, reviews suspicious activity, and supports operational decision-making. Both roles require professionalism, reliability, and excellent written communication. Key Responsibilities Tier 1 Customer Support - Respond to player inquiries via chat and email within set SLAs. - Provide clear, polite, and helpful communication at all times. - Assist with basic troubleshooting and general questions. - Identify when an issue needs escalation to Tier 2 - Submit a short end-of-day summary of trends or common issues. - Maintain high accuracy and attention to detail. Tier 2 Technical & Fraud Support - Handle escalated or complex support cases. - Investigate suspicious activity and identify potential violations. - Review user behavior, patterns, and irregular activity. - Support decisions on account reviews, reward validations, and escalations. - Communicate findings clearly and professionally. ⏰ Schedule Shift: 3 AM – 11 AM GMT (40+ hours) MUST BE AVAILABLE TO START ASAP Ideal for: Candidates able to work in GMT and looking for long term roles, Availability: 6 or 7 days/week preferred (rotations possible) ✔️ Must-Have Qualifications (Both Roles) - Excellent written and spoken English (C1/C2 level). - Minimum 1 year experience in customer or gaming support. - Reliable internet and consistent availability. - Good attention to detail - Ability to meet performance KPIs and respond within SLA targets. ⭐ Nice-to-Have Skills - Experience supporting mobile apps or gaming platforms. - Prior exposure to fraud detection, trust & safety, or behavioral review. Compensation $7–$10/hour depending on experience and role level How to Apply Please include the word “MOO” in your application to confirm you have read this posting. Applications without MOO will not be considered. Apply tot his job