Technical Support Engineer I

Hawk Ridge Systems is a leading 3D Design Software & 3D Printing Reseller seeking a Technical Support Engineer. The role involves providing technical support for CAD applications, developing expertise in SOLIDWORKS, and maintaining communication with customers to resolve technical issues. Responsibilities Provide CAD (not IT) technical support to external customers in a post-sales capacity Develop and maintain technical expertise in SOLIDWORKS applications Learn new skills and applications as new products are launched Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases Skills Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required Strong proficiency in SOLIDWORKS Must have experience working in parts, assemblies, and drawings in a CAD environment and be able to model/create a 3D part in CAD Real-world insight & knowledge of the role of 3D CAD applications in industry Strong verbal and written technical communication skills (English) as well as excellent customer relations skills Strong familiarity with Microsoft Operating Systems & MS Office products Self-starter with the ability to take initiative and accomplish tasks Possess excellent problem definition and problem-solving skills Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour) Experience with TCP/IP troubleshooting Experience with Inventor or Creo Benefits Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance 401(k) plan with Company Match Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off! Paid Parental Leave Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers Amazing Growth Opportunities provide unlimited opportunities for Career Development Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices Company Overview Hawk Ridge Systems is a global leader in engineering design and manufacturing solutions. It was founded in 1996, and is headquartered in Orinda, California, USA, with a workforce of 201-500 employees. Its website is