SimpliFid Crypto Support Associate
Fidelity Bank is seeking a SimpliFid Crypto Support Associate to join their Plynk Crypto support team. The role involves providing customer service and technical assistance for a new mobile-first investment app, focusing on helping investors navigate the complexities of cryptocurrency and build confidence in their investing journey. Responsibilities Support customers with cutting edge offerings like Crypto Provide seamless digital customer service and technical assistance Assist with basic app and device navigation Diagnose and resolve highly complex issues Deliver a superior digital experience to customers Skills Financial services knowledge and/or technical support experience required Strong problem-solving, collaboration, communication, and engagement skills Strong organizational skills and the ability to manage multiple tasks at a given time Basic knowledge of Cryptocurrency Possesses a drive to solve complex issues and deliver an exceptional customer experience every day Self-starter and comfortable working independently when needed Excellent written and verbal communications skills; the ability to multi-task and respond quickly Proven technical knowledge of Microsoft Windows and Office applications Strong analytical and problem-solving skills Ability to contribute ideas, as well as influence and execute them in a collaborative environment Ability to lean into change, while multi-tasking in a multifaceted financial service center Desire for growth and an appetite for endless learning College Degree or equivalent work experience preferred Business writing experience preferred Benefits Comprehensive health care coverage and emotional well-being support Market-leading retirement Generous paid time off and parental leave Charitable giving employee match program Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career Company Overview Fidelity Bank is a commercial bank providing services financial sercvices. It was founded in 1974, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is