Senior Trading Systems Support Engineer

## Role and Responsibilities Ensure maximum uptime for production trading systems using real time monitoring Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction. Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues Continuous monitoring of application alerts to ensure systems are running optimally Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices Lead incident response efforts, including investigation, documentation and communication Perform weekly support duties checklists ## QUALIFICATIONS, SKILLS AND EXPERIENCE Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution Excellent communication and interpersonal skills An understanding of financial products, trading system architecture and risk/compliance Experience reading code and can develop scripts to help with automation and analysis Help in setting up the support model within the team long term Provide phone or remote support in the non-office hours when required Preferably open to working shift hours An interest in monitoring, alerting and reporting initiatives Passionate about helping people with mixed technical ability Experience with Apple MacBooks and Linux technologies • *Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.** Apply tot his job