Scrum Master II - Enterprise Payments

Overview This is a remote role that may be hired in North Carolina, Texas, Arizona, and Florida. Other locations may be considered on an as-needed basis. This position is aligned to First Citizens Bank's Payments Delivery team within the Enterprise Payments organization. This position supports the management of product and software development teams as a servant leader. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating, meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement. The Scrum Master II may be aligned to one of the following verticals: Core Domestic Payments or Credit Card Risk Management (Cards focus). Responsibilities • Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. • Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. • Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team. • Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders. • Leads Agile team ceremonies - Daily stand-up, Spring planning, Sprint review, Retrospective. • Coaches team in Agile mindset, methodologies, processes, practices, and tools. • Partners with Product Owner and Technology Lead to ensure work in sprints are progressing and continues to align with the quarterly planning commitments. • Works to remote any team level risks or impediments keeping the team from completing work and escalates any risks and impediments that cannot be resolved or are project level risks. • Shields the team from external interference and ensures the team is fully functional and productive. • Ensures good team JIRA and Confluence hygiene that accurately reflects the current state of their work. • Tracks predictability of the team to deliver and monitors for continuous improvement. • Ensures team is aligned to SDLC process and standards. Qualifications Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience Preferred Qualifications: • 5+ years of experience • Scrum Master Certification • Banking domain knowledge • Payments knowledge highly preferred Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.