[Remote] Staff Software Engineer, Integrated Knowledge Management (RAG)

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global company that connects hosts and guests for unique stays and experiences. The Staff Software Engineer on the Integrated Knowledge Management team will develop solutions to optimize content retrieval and ranking across the platform, collaborating with various teams to enhance customer service technology. Responsibilities • Lead the scoping, technical requirements, architecture, and the implementation of new features and functionality. • Analyze data, build hypotheses, experiment, learn and iterate to improve the Integrated Knowledge Management services. • Collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product and operation teams), in both North America and globally, to design and build end-to-end product solutions to improve Airbnb’s customer service experience. • Mentor other engineers in developing their technical, operational, and collaboration skills. • Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations. Skills • 9+ years of backend software development experience. • 4+ years of recent industry experience building search, retrieval and ranking systems to power end-to-end Machine Learning powered products; recent industry experience building Retrieval-Augmented Generation (RAG) systems a must. • Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python) • Proven track record of delivering backend solutions in a collaborative environment, from ideation and planning to implementation and launch. • Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms. • Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners. • BS, MS or PhD in CS or related field Benefits • Bonus • Equity • Benefits • Employee Travel Credits Company Overview • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com. Company H1B Sponsorship • Airbnb has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.