[Remote] Senior Content Strategist / Content Designer - San Francisco / Menlo Park, CA (6004)

Note: The job is a remote job and is open to candidates in USA. itD is a consulting and software development company seeking a Senior Content Strategist / Content Designer to shape and deliver high-impact product content experiences within complex, data-driven advertising products. This role collaborates with cross-functional teams to craft user-centered content that optimizes advertising campaigns and business outcomes. Responsibilities • Plan, write, edit, test, and refine product content across complex advertising and business products, including UI copy, product naming, navigation, and in-product education • Lead content design efforts within cross-functional teams, collaborating with designers, product managers, researchers, engineers, and product marketers • Develop content that supports advertiser success by clarifying complex concepts, workflows, and data-driven experiences • Apply, maintain, and help evolve content standards, voice, and tone to ensure consistency across product surfaces • Participate in design sprints, workshops, and reviews, presenting work and articulating clear rationale for content decisions • Collaborate with UX research efforts, incorporating insights from testing, dogfooding, and feedback loops to improve content quality • Share work regularly, provide constructive feedback to peers, and contribute to a culture of open critique and continuous improvement • Support dynamic project needs, including flexibility to work extended schedules during key launches, news cycles, or cultural events, including occasional weekends • Attend regular internal practice community meetings • Collaborate with your itD practice team on industry thought leadership • Complete client case studies and learning materials (blogs, media material) • Build out materials to contribute to the Digital Transformation practice • Attend internal itD networking events (in person and virtual) • Work with leadership on career fast-track opportunities Skills • 8–10 years of experience in content design, content strategy, or UX writing for digital products • Proven experience creating content for complex product UIs, dashboards, or enterprise-scale platforms • Strong portfolio showcasing UX writing and content design work (portfolio required with submission) • Advanced proficiency using design collaboration tools, with Figma required • Demonstrated ability to work independently in ambiguous, fast-moving environments and drive alignment across teams • Excellent written and verbal communication skills • Bachelor's degree required • Experience working within advertising platforms or ad-tech products • Background supporting large, data-driven or enterprise software products • Experience collaborating in large technology organizations • Familiarity with leveraging AI tools to support content workflows and ideation • Comfort learning and adapting to internal tools and systems • Experience contributing to digital products that drive measurable business results Benefits • Comprehensive medical benefits • 401k plan • Paid holidays • Medical • Dental • Vision • Life insurance • Networking & career learning and development programs Company Overview • itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. It was founded in 2002, and is headquartered in San Jose, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job