[Remote] Quality Foto Claims Auto Adjuster

Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families and their belongings for over 90 years. They are seeking a Quality Foto Claims Auto Adjuster who will be responsible for providing excellent customer service, inspecting vehicle damage, writing repair estimates, and negotiating settlements. Responsibilities Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss Prepares damage estimates and locates parts for basic and occasionally moderately complex claims Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs Provides inbound call support and maintains Avaya phone availability Processes claims payments and pays appropriate parties Documents a claim file with notes, evaluations, and decision-making process Skills Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss Prepares damage estimates and locates parts for basic and occasionally moderately complex claims Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs Provides inbound call support and maintains Avaya phone availability Processes claims payments and pays appropriate parties Documents a claim file with notes, evaluations, and decision-making process As a condition of employment, you'll be expected to obtain an adjuster's license in multiple markets All required licenses may have a requirement of being obtained within 60 days of hire You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal The Customer Service Expert – you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim The Investigator – you'll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies The Problem Solver – you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on Benefits Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is