[Remote] PAS Operations Support Specialist

Note: The job is a remote job and is open to candidates in USA. R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. As a PAS Operations Support Specialist, you will support and maintain PAS Operations, accurately extract and enter data from various EMR systems, and act as a liaison between users and leadership. Responsibilities Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue. Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand Accurately extract relevant data from multiple EMR systems Enter extracted data into the R1 PAS online portal with precision and attention to detail. Attach e-faxed medical records to corresponding cases in the PAS portal application Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors. Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal Skills Ability to accurately extract and enter data from a variety of Electronic Medical Records (EMR) systems into the R1 PAS portal Demonstrate expert application knowledge and provide troubleshooting assistance to both internal and external end users Act as a liaison between leadership, application users, and Information Systems Continuously monitor and report on the supply and demand of case consults in the web-based portal work queue Perform hourly operational evaluations and make appropriate workflow adjustments to accommodate supply and demand Accurately extract relevant data from multiple EMR systems Enter extracted data into the R1 PAS online portal with precision and attention to detail Attach e-faxed medical records to corresponding cases in the PAS portal application Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them Act as the central contact and communication hub between clients and internal employees, managing inbound and outbound calls Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal Previous experience in data entry or healthcare administration, preferably within a hospital setting Flexibility to adapt to changing processes and software updates Strong attention to detail Effective time management Benefits Competitive benefits package Company Overview R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship R1 RCM has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.