Remote Medical Transportation Customer Service/Scheduling_19482
This is a remote position. What to Expect Assist members: • With transportation to and from appointments • Ensure those waiting for a ride receive transportation • In resolving issues with previous appointments • With a transportation recovery where a scheduled trip has failed • With benefits eligibility • Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members. • Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation. • Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues. Requirements Additional Client Program Technology Requirements: Hard Drive Space: • 40 GB of available space • 60 GB of total space Memory: 12 GB of RAM Operating System: Windows 11 (fully patched with no pending updates) Internet Connection and Speed: Hard-Wired Connection (Not wireless): • Minimum 30 mbps download • Minimum 10 mbps upload • Maximum Latency Threshold: 50 ms (milliseconds) Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) Webcam: Required USB 3.0 Port: Required for use with USB headsets