[Remote] Loss Mitigation Liaison I

Note: The job is a remote job and is open to candidates in USA. M&T Bank is a financial institution committed to providing effective solutions for their customers. The Loss Mitigation Liaison I is responsible for acting as the Single Point of Contact throughout the loss mitigation process, assisting borrowers with their mortgage loan issues and ensuring compliance with relevant regulations. Responsibilities Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply Communicate liquidation options and explain the foreclosure process as necessary Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Promote an environment that supports belonging and reflects the M&T Bank brand Complete other related duties as assigned Skills A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience Ability to communicate effectively and professionally over the phone Excellent communication and customer service skills Proficiency with word processing and spreadsheet software Bachelor's degree Mortgage collections experience Knowledge of M&T systems Company Overview Great companies have an enduring sense of purpose. It was founded in 1856, and is headquartered in Buffalo, New York, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship M&T Bank has a track record of offering H1B sponsorships, with 116 in 2025, 113 in 2024, 84 in 2023, 103 in 2022, 42 in 2021. Please note that this does not guarantee sponsorship for this specific role.