Remote Customer Service – Evening & Weekend Shifts

About the Company Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are driven by customer obsession, a passion for invention, commitment to operational excellence, and long-term thinking. Our mission is to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Join our diverse team and help us build the future for millions of customers worldwide. Job Description We are seeking dedicated and empathetic individuals to join our Customer Service team as Remote Customer Service Associates. This role is crucial for delivering exceptional support to our customers during evening and weekend shifts, ensuring their inquiries are resolved efficiently and pleasantly. You will be the voice of Amazon, handling a variety of customer interactions across multiple channels (phone, email, chat) to assist with orders, product information, and service-related concerns. This is a 100% remote position, allowing you to work from the comfort of your home. Key Responsibilities • Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Resolve customer issues, troubleshoot problems, and provide accurate information regarding products, services, and policies. • Process orders, returns, and refunds according to company guidelines. • Maintain a high level of customer satisfaction by providing a friendly and helpful experience. • Escalate complex issues to senior team members or appropriate departments when necessary. • Document customer interactions and resolutions accurately in the customer relationship management (CRM) system. • Adhere to scheduled shifts, including evenings and weekends, to ensure continuous customer support. • Continuously learn and adapt to new product features, service updates, and process changes. Required Skills • Excellent verbal and written communication skills in English. • Proficiency in using computer systems and navigating multiple applications simultaneously. • Strong problem-solving abilities and attention to detail. • Ability to work independently and as part of a virtual team. • A quiet, dedicated home workspace with a reliable high-speed internet connection. • Availability to work evening and weekend shifts as per schedule. • High school diploma or equivalent. Preferred Qualifications • Previous experience in a customer service or call center environment. • Familiarity with Amazon's products and services. • Experience with CRM software. • Ability to speak French or another regional language is a plus. Perks & Benefits • Competitive hourly wage • Comprehensive health, dental, and vision insurance (where applicable) • Paid time off and holiday pay • Employee discount on Amazon products • Opportunity for career growth and development within a global company • Flexible remote work environment • Virtual training and ongoing support Get Latest Jobs, And Visa Sponsorship Updates Apply tot his job