[Remote] Client Service Specialist

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, and they are seeking dynamic candidates for the Premier Case Co-Ordinator team within Relationship Management. The role involves providing outstanding customer service for individual Manulife Investment products, handling inquiries, and resolving queries to enhance the customer experience. Responsibilities Handling of inquiries by phone and/or Email from financial advisors regarding our contracts, Products and procedures Providing an outstanding customer experience, accurately and professionally Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems Skills Knowledge of Manulife Investments Segregated Funds product is a requirement Previous Customer Service experience Punctuality and Attendance is critical Great attitude and high energy Empathy Always looking for ways to enhance the customer's experience Have a desire to make a difference in a customer's experience Have a desire to learn and grow in a dynamic global company Technical knowledge Navigation of software and multiple applications Attention to Detail Effective Listening Skills Ability to understand questions and/or to probe for additional information or clarification to gain understanding Questioning and Innovating Ability to multi-task Ability to learn and apply new knowledge Able to work in a very structured environment Teamwork and collaboration Ability to work in a fast-paced environment Able to accept regular coaching feedback and apply improvements suggested Background in the financial services industry Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF) Ability to navigate multiple software applications Knowledge of Manulife Investments GIC/GIA and Immediate Annuity products Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage Adoption/surrogacy and wellness benefits Employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is