Remote Bilingual Healthcare Customer Service Representative
About the position Bilingual Healthcare Call Center Associate - Work from Home Must be Fluent in English & Spanish . Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people’s lives, this role is for you. Your punctuality and dependability are key to our clients’ success. About the Bilingual Healthcare Call Center Associate role As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. A few of the questions you may receive as a healthcare call center associate are the following: “Can you assist me in what the status of my current refill is?" “Did my prescription run out?" Responsibilities • assist customers with questions, inquiries, and issues related to their prescription coverage • manage a steady volume of incoming calls from customers while navigating multiple systems Requirements • Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting. You cannot miss a day of training. • Successfully complete customer service assessment & typing test. • Great problem-solving skills • Ability to effectively multi-task • High school diploma, GED, or college degree • Excellent communication skills • Ability to work weekends (if needed based on call volumes). • Must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net ) • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable . • Must have a quiet, distraction free workspace . (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area. • Manage a steady volume of incoming customer calls while navigating multiple systems. Benefits • Pay Rate: $13.00/hour • Once training is complete and you move to production, incentives based on attendance and overall performance have earning potential up to an extra $3.00 per hour. • Tenure bonus is available after 7-12 months of continuous employment of .50/hour paid monthly. • 12+ months of tenure: $1.25 hour bonus paid monthly. • Paid time off is accrued after 180 days (about 6 months) of employment. • Health benefits include medical, dental and vision start on 1 st day of employment. Apply tot his job