[Remote] Associate Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Applied Systems is a company transforming the insurance industry with innovative software and services. They are seeking an Associate Customer Support Technician to assist customers with inquiries related to software and hardware products, providing efficient and friendly customer service through various communication channels. Responsibilities Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary Skills 1+ years of customer service experience Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind A passion for problem-solving and providing a high level of customer care Confidence in interacting and learning about various technology applications, software, network infrastructure Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc Benefits Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Company Overview Applied Systems is a digital insurance agency that provides software for agency management systems. It was founded in 1980, and is headquartered in University Park, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Applied Systems has a track record of offering H1B sponsorships, with 9 in 2025, 3 in 2023, 5 in 2022. Please note that this does not guarantee sponsorship for this specific role.