Remote Administrative Support Specialist

D1 Training is a fast-growing fitness franchise and athletic performance brand with over 100+ locations nationwide. We provide high-energy coaching, sports performance, and world-class member experiences and our Home Office team ensures franchisees have the tools and support they need to win. We are seeking a detail-oriented Part-Time Administrative Assistant to join our Home Office Support Team. This role is perfect for someone who thrives in a fast-paced fitness environment, loves organization, enjoys helping others, and wants to support the success of gyms across the country. What You’ll Do • Manage and respond to support tickets from franchise owners and staff • Route inquiries to the appropriate department or sub-department • Assist with MindBody software requests (training provided if needed) • Run, track, and organize reports for leadership, meetings, and events • Support scheduling and coordination of virtual + in-person trainings • Upload training materials into the Learning Management System (LMS) • Help with cross-department communication and follow-up • Provide excellent internal customer service with timeliness + accuracy What You Bring • Administrative, office support, or customer service experience • Strong communication skills — written and verbal • Tech-savvy and comfortable navigating CRM, ticketing, or scheduling systems • Ability to prioritize, stay organized, and meet deadlines • Positive attitude, problem-solver mindset, and team-oriented work style • Experience with MindBody (a plus but not required) Why You’ll Love It Here • Work within a high-growth fitness franchise company • Flexible part-time hours that support work-life balance • Mission-driven culture built on core values: Passion, Team Player, Smart Play, D1 Character • Opportunity to grow with the company as we expand nationwide Success in This Role Looks Like • Fast, friendly responses to support tickets • Clear communication and proactive follow-through • Strong partnerships with franchise owners + Home Office leadership • Helping ensure smooth operations for 100+ D1 Training locations