Product Documentation Specialist

Product Documentation Specialist BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for six years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s “The Forrester Wave™: SaaS Recurring Billing Solutions.” To learn more about us, visit billingplatform.com. Description Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users to understand the product and, most importantly, helps them to achieve their business goals and tasks with the product. We are looking for someone with strong domain knowledge in billing, A/R management, or technical accounting. Responsibilities • Design, write, and maintain product documentation related to the BillingPlatform SaaS application for customers and internal stakeholders • Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it • Proofread documents written by others • Validate your documentation by using it to achieve tasks in the software • Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product. • Audit existing docs for accuracy vs. actual product functionality and make updates as necessary Qualifications • Degree or professional certification in accounting, finance, or a related field • Must have 2-5 years of experience in billing, A/R management, or technical accounting • Fluent English speaker, reading, and writing. • Strong writing and organizational skills, and the ability to clearly communicate complex technical information to readers in a helpful and informative manner • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a software company • Self-motivated problem solver capable of working independently to complete tasks on schedule, reaching out for help when necessary • Knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process is a plus, as is experience with common tool sets related to technical writing. Benefits • Be part of one of the fastest-growing companies in the United States • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers • Medical insurance coverage is effective on the first day of employment • 401(k) match that is 100% immediately vested • Discretionary and charitable time off program • Home office setup allowance, if fully remote The base salary range for this position is $75,000 - $85,000 plus bonus per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws. BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Apply tot his job Apply tot his job