Pharmacist Team Lead (Overnight), Amazon Pharmacy Clinical Customer Care
About the position Responsibilities • Management and oversight of a team of pharmacists and technicians who work in the department. • Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC). • Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. • Answer questions, provide guidance where necessary surrounding department processes. • Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. • Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs). • Responsible for the training and development of the team. • Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency. • Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary. • Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation. • Work hands-on in production environment to complete operational tasks and escalations that require leadership. • Ensure timecard accuracy for team prior to payroll being completed. • Perform other duties as assigned by manager. Requirements • Bachelors or Doctorate Pharmacy Degree. • Active and unrestricted Pharmacist License in domicile state. • Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license, or willingness to obtain within the first 6 months in role. Nice-to-haves • Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety. • Prior management experience leading a team. • Flexibility to work weekends and/or evenings with occasional extra time as required. • Ability to work independently and as a member of a team. • Ability to work in a highly ambiguous and rapidly changing environment. • Strong problem solver and drive to find a resolution to known problems. • Requires a high level of Bias for Action. • Ability to collaborate and work well with leaders and peers at various levels within the organization. • Understanding of Lean Methodologies. • Previous experience with pharmacy automation. • Familiarity with Warehouse Management Systems (WMS). • Ability to speak to performance metrics (how, when, who). • Strong commitment to employee development. Apply tot his job