Operations Analyst, Workforce Identity

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. About F5 At F5, our mission is to power and protect every app—anywhere. Within the Infrastructure & Security organization, we deliver the platforms, tools, and practices that secure and scale F5’s global business. As we continue to grow, strong operational support and disciplined business processes are critical to ensuring alignment, accountability, and impact across our teams. Position Summary The Workforce Identity Operations Analyst will provide operational support for identity platforms serving F5’s internal workforce and applications. Reporting to the Senior Manager of Workforce Identity, this role focuses on maintaining system availability, handling access requests and incident tickets, and deploying privileged access management (PAM) tooling. The ideal candidate is detail-oriented, customer-focused, and passionate about ensuring secure and efficient identity operations in a hybrid cloud environment. Key Responsibilities • Operational Support: Monitor and maintain availability of identity platforms such as Microsoft Entra ID, Okta, and Active Directory. • Access Management: Process access requests, troubleshoot identity-related issues, and resolve incident tickets within SLA. • Privileged Access Management: Deploy and manage PAM solutions to secure administrative accounts and enforce least-privilege principles. • Security & Compliance: Ensure adherence to internal security policies and regulatory requirements (e.g., SOX, GDPR). • Automation & Efficiency: Support automation initiatives for identity workflows and reporting. • Collaboration: Work closely with IT, Security, and HR teams to align operational activities with business needs. • Monitoring & Reporting: Track system health, generate operational metrics, and maintain audit-ready documentation. Qualifications • 4+ years of experience in Identity & Access Management operations or related IT support roles. • Hands-on experience with identity platforms such as Microsoft Entra ID, Okta, and Active Directory. • Familiarity with Privileged Access Management tools (e.g., CyberArk, BeyondTrust). • Strong troubleshooting skills and ability to resolve identity-related incidents. • Understanding of compliance frameworks and security best practices. • Excellent communication and customer service skills. • Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience). Preferred Qualifications • Experience with automation tools (e.g., Okta Workflows, PowerShell/Python scripting). • Knowledge of Zero Trust principles and identity governance. • Security certifications such as CISSP, CISM, or equivalent. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $107,200.00 - $160,800.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected]. Apply tot his job