**Mental Health Customer Service Representative III – Empathetic and Solutions-Focused Advocate for Patients and Healthcare Providers**

Are you a compassionate and skilled customer service professional with a passion for mental health and a knack for problem-solving? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Mental Health Customer Service Representative III. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to patients, healthcare providers, and clinics, ensuring their needs are met with empathy, understanding, and timely resolutions. **About blithequark** blithequark is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. Our mission is to harness the power of genetic insights to improve patient care and lower healthcare costs. With a legacy of innovation spanning over 30 years, we continue to push the boundaries of what's possible in hereditary cancer risk, reproductive health, oncology, urology, and mental health. Our commitment to diversity, equity, and inclusion drives our success, and we're proud to be an equal opportunity employer. **Responsibilities** As a Mental Health Customer Service Representative III at blithequark, you will be responsible for: * Coordinating testing services for patients by reviewing test request forms, working with healthcare providers to complete documentation, confirming insurance eligibility, and communicating with patients to explain insurance coverage benefits and test information. * Handling complex inbound and outbound inquiries with empathy and professionalism, often under pressure. * Independently managing assigned work and meeting production and quality metrics. * Serving as a hub across all departments, working with technology, revenue cycle, field sales, and lab teams to ensure prompt handling of orders and billing processes. * Participating in projects that extend beyond day-to-day responsibilities, exploring new aspects of our company and customers' experiences. * Acting as a resource for staff, addressing technical questions or issues in specific areas. * Taking an active role in improving processes by using metric measurements, providing recommendations for new metrics or retiring historical metrics. * Participating in the Quality Assurance plan. * Complying with applicable CLIA and HIPAA regulations. **Qualifications** To succeed in this role, you will need: * A high school diploma or equivalent, with at least 3 years of relevant experience, or an associate or bachelor's degree with at least 3 years of relevant experience. * At least 1 year of experience as a Patient Advocate II or equivalent. * Fluency in Spanish is preferred but not required. * Excellent interpersonal and communication skills, with the ability to listen, transcribe, and self-review effectively. * A high net typing speed, with the ability to manage several tasks simultaneously. * PC experience, including familiarity with Excel, Word, Internet, and e-mail. * Excellent organizational and task management skills, with professional judgment. * A passion for problem-solving and identifying patterns. * A hardworking attitude, with a love for working on a team and supporting others. **Physical Requirements** This role requires sedentary work, with occasional exertion of up to 10 pounds of force. You will be required to use equipment and tools necessary to perform essential job functions, with stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. **Why Join blithequark?** As a Mental Health Customer Service Representative III at blithequark, you will enjoy: * A dynamic and inclusive work environment that values diversity, equity, and inclusion. * Opportunities for career growth and professional development, with a focus on continuous learning and improvement. * A comprehensive compensation package, including competitive salary, benefits, and perks. * A chance to make a meaningful impact on patients' lives, working with a company that is dedicated to advancing health and wellbeing for all. **How to Apply** If you're a motivated and empathetic customer service professional with a passion for mental health, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. **Accommodations** If you need assistance submitting your application due to a disability, please contact [insert contact information]. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Important Notice** blithequark will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication will come from our employees, whose email addresses end with "@blithequark.com."