Logistics Coordinator - Customer Service
About the position Responsibilities • Monitor all movements of material to keep track of inventory levels. • Conduct and mitigate demand changes with customers and production planners. • Reconcile shipped vs received quantities between customers and internal systems. • Coordinate with warehouse to ensure customer shipments are booked and picked up on time. • Regularly analyze system inventories to ensure that all systems reflect accurate inventory. • Build, maintain, and analyze Excel reports to help visualize Supply Chain constraints. • Work proactively with Customers and Program Managers to ensure material is shipped on time and any bottlenecks are mitigated without disruption to customers. • Provide documentation to customs brokers and/or customers for material crossing international borders. • Perform matching procedure for incoming material and approve invoices for supplier payment. • Communicate clearly and regularly with global locations regarding build schedules and shipping plans. • Utilize customer web-based systems to retrieve forecasts, fulfill customer requirements, and ensure that all shipments are recorded accurately within various systems. • Develop and maintain Customer relationships that result in on time delivery and fast recovery times with effective communication. • Assist Finance with reconciling issues regarding shipments and costs. • Maintain transparency with internal team. • Provide suggestions to management for process improvements and/or cost savings. • Actively participate in continuous improvement initiatives. • Problem solving and root cause analysis. • Handle multiple projects at the same time. • Escalate any possible issues to the Customer Service Leader and/or Director of Supply Chain. Requirements • Associate's degree in business, Supply Chain or related discipline, or equivalent work experience. • Minimum of 2 years of experience working in Supply Chain in the Automotive Industry, or 5+ years in other industries. • Demonstrated proficiency with Microsoft Office applications; demonstrated expertise in utilizing Excel for managing data, analyzing data and creating reports. • Familiarity with ERP systems and Excel-based planning systems. • FTZ experience not required but welcomed. Benefits • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Relocation assistance • Retirement plan • Vision insurance