Lead Pharmacy Technician, Customer Service and Data Entry Specialist in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer support and care to our long-term care, assisted living, and chronic care customers. As a leader in the healthcare industry, we strive to provide innovative solutions and personalized services that make a meaningful difference in the lives of our patients. Our mission is built on a foundation of compassion, integrity, and a commitment to excellence, and we are seeking a talented and experienced Lead Pharmacy Technician to join our team in Peabody, MA. Job Overview As a Lead Pharmacy Technician in our Front End department, you will play a vital role in leading and supporting our team of pharmacy technicians, ensuring seamless operations, and providing outstanding customer service. You will work closely with our pharmacists, senior technicians, and other stakeholders to coordinate daily production, troubleshoot issues, and implement process improvements. If you thrive in a leadership role, are passionate about delivering exceptional customer experiences, and are looking to take the next step in your career, we encourage you to apply for this exciting opportunity. Key Responsibilities Lead and support the front-end pharmacy technician team, providing guidance, training, and coaching as needed to ensure exceptional customer service and efficient operations Collaborate with senior technicians to coordinate daily production, including data entry, customer service, and automation, to ensure accuracy and timeliness Troubleshoot and assist with front-end processes and workflow issues, identifying solutions and implementing improvements to optimize efficiency and customer satisfaction Partner with pharmacy leaders on team training plans, collaborating with field training teams as needed to ensure comprehensive training and education programs Assist in orientation, training, and education programs for all controlled substances, adhering to policies, procedures, state, and federal laws to ensure compliance and safety Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction and loyalty The Team and Culture At blithequark, we pride ourselves on our supportive and inclusive work environment, where our colleagues are empowered to make a difference in the lives of our customers. Our team is built on a foundation of respect, empathy, and open communication, and we strive to create a culture that is diverse, inclusive, and welcoming to all. As a Lead Pharmacy Technician, you will be part of a dynamic and collaborative team that is dedicated to delivering exceptional customer experiences and making a positive impact in our community. Benefits and Rewards We offer a comprehensive range of benefits and rewards to our employees, including: Competitive pay and comprehensive benefits package Paid training, tuition support, and cross-training opportunities to support your career development and growth FREE business, leadership, and development courses to enhance your skills and knowledge Employee discount programs and affordable benefits, including back-up child and elder care Up to $10,000 reimbursement for expenses related to building a family, including adoption, surrogacy, and doula services And many more benefits and perks to support your well-being and success Qualifications and Requirements To be successful in this role, you will need: Essential Qualifications Verifiable High School Diploma or GED Certification, licensure, or registration as a pharmacy technician, or as required by state law One (1) or more years of experience as a pharmacy technician Preferred Qualifications Prior experience in the long-term care industry PTCB National Certification Skills and Competencies To excel in this role, you will need to possess: Strong leadership and communication skills, with the ability to motivate and inspire team members Excellent customer service skills, with a focus on delivering exceptional experiences and building customer loyalty Strong problem-solving and analytical skills, with the ability to troubleshoot issues and implement process improvements Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Strong attention to detail, with a focus on accuracy and quality Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of training and development programs, including leadership development, cross-training opportunities, and tuition support. As a Lead Pharmacy Technician, you will have the opportunity to develop your skills and knowledge, take on new challenges, and advance your career in a dynamic and supportive environment. Work Environment and Culture Our work environment is built on a foundation of respect, empathy, and open communication. We strive to create a culture that is diverse, inclusive, and welcoming to all, where our colleagues feel empowered to make a difference in the lives of our customers. As a Lead Pharmacy Technician, you will be part of a dynamic and collaborative team that is dedicated to delivering exceptional customer experiences and making a positive impact in our community. Compensation and Benefits We offer a competitive pay range for this role, with a minimum salary of $18.50 and a maximum salary of $34.60. Our comprehensive benefits package includes paid training, tuition support, cross-training opportunities, and a range of other benefits and perks to support your well-being and success. Conclusion If you are a motivated and experienced pharmacy technician looking to take the next step in your career, we encourage you to apply for this exciting opportunity. As a Lead Pharmacy Technician at blithequark, you will have the opportunity to develop your skills and knowledge, take on new challenges, and make a positive impact in the lives of our customers. Join our dynamic and supportive team today and start building a rewarding and fulfilling career with blithequark. Apply for this job