**Junior Tech Support Specialist (24/7 Live-Chat Team) at blithequark**
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's 24/7 live-chat team as a Junior Tech Support Specialist! **About blithequark** blithequark is a leading innovator in mobile and online banking technology, dedicated to empowering individuals and businesses to achieve financial freedom. Our cutting-edge solutions have revolutionized the way people bank, and we're committed to staying at the forefront of innovation. As a member of our team, you'll be part of a dynamic, collaborative environment where creativity, expertise, and passion come together to drive success. **Job Summary** As a Junior Tech Support Specialist, you'll play a vital role in delivering exceptional technical support to our clients' mobile and online banking solutions. Working closely with our technical team, you'll troubleshoot and resolve complex technical issues, ensuring seamless customer experiences. This is an entry-level position, perfect for individuals eager to learn and grow with a forward-thinking organization. **Working Hours and Schedule** Our 24/7 live-chat team operates on a 2-shift schedule, with rotations to ensure a smooth handover between shifts. You'll work either: * 9 pm - 9 am CST (Monday to Friday) * 9 am - 9 pm CST (Monday to Friday) **Primary Responsibilities** As a Junior Tech Support Specialist, your key responsibilities will include: * **In-depth understanding of banking software and apps**: Familiarize yourself with our mobile and online banking products, including their features, functionalities, and technical requirements. * **Collaboration with technical teams**: Work closely with software technicians, technical support, and developers to resolve complex technical issues and improve our products. * **Troubleshooting and issue resolution**: Analyze technical logs to identify and resolve issues encountered during 24/7 client support projects. * **Technical process explanation**: Clearly communicate technical processes to less-technical individuals, ensuring seamless customer experiences. * **Quality management**: Monitor and improve the quality of our tech support process, ensuring it meets the highest standards. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: Effective communication is crucial in this position, where you'll interact with customers and technical teams. * **Strong problem-solving skills**: Ability to troubleshoot complex technical issues and resolve them efficiently. * **Quick learning**: Ability to learn technical skills quickly and adapt to new technologies and processes. * **In-depth learning and understanding**: Familiarize yourself with our mobile and online banking products, including their features, functionalities, and technical requirements. * **Coordination and collaboration**: Work effectively with developers to investigate and diagnose issues, and with other teams to improve our products. * **Dynamic workload management**: Manage multiple tasks concurrently, prioritizing and completing them efficiently. **Preferred Qualifications** While not essential, the following experiences will be highly valued: * **Banking live-chat experience**: Previous experience in banking live-chat will be a significant asset in this role. * **Technical support experience**: Experience in technical support will help you understand our customers' needs and provide effective solutions. * **Dialogflow experience**: Familiarity with Dialogflow will enable you to create more effective chatbots and improve our customers' experiences. * **Mobile phone platform experience**: Experience with various mobile phone platforms, especially iOS and Android, will help you understand our customers' technical requirements. * **Project management experience**: Previous experience in project management will enable you to coordinate and prioritize tasks effectively. * **US-based customer experience**: Experience working directly with US-based customers will help you understand their needs and preferences. * **US banking system knowledge**: Familiarity with the US banking system will enable you to provide more effective solutions to our customers. **Our Benefits** As a member of our team, you'll enjoy: * **Fully remote work**: Work from the comfort of your own home, with the flexibility to manage your schedule. * **Long-term employment**: Join a stable organization with a commitment to long-term employment. * **Competitive salary**: Receive a competitive salary that reflects your skills and experience. * **Community of practice**: Participate in regular knowledge-sharing sessions with your colleagues, staying up-to-date with the latest industry trends and best practices. * **Internet compensation**: Receive a monthly internet compensation of $50 to support your work-from-home setup. * **Friendly and easy-going team**: Join a diverse, international team that values collaboration, creativity, and open communication. **How to Apply** If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team: Apply Now! Don't miss this chance to join a forward-thinking organization that's shaping the future of mobile and online banking technology. Apply today and become a part of blithequark's 24/7 live-chat team! Apply for this job