Remote Customer Support Specialist
Job Description
Job Description
...
We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support
Similar Remote Jobs
Remote Customer Support Specialist
Posted on: 22-09-2024 00:00
Remote Entry-Level Data Entry
Posted on: 22-09-2024 00:00
Remote Data Entry Clerk
Posted on: 22-09-2024 00:00
Transportation Representative, Transportation Representative
Posted on: 22-09-2024 00:00
Digital Product Evaluation Writer
Posted on: 22-09-2024 00:00
Customer Service Position (Remote)
Posted on: 22-09-2024 00:00
Fully Remote Body Radiologist
Posted on: 22-09-2024 00:00
Join our Freelance Community
Posted on: 22-09-2024 00:00
Benefits Rep Fully Remote
Posted on: 22-09-2024 00:00
AMP Program Sign Up
Posted on: 22-09-2024 00:00
Remote Sales Agent Needed: Flexible Schedule, Big Rewards
Posted on: 24-01-2025 00:00
FedEx Package Delivery Specialist – Vermont
Posted on: 12-09-2024 00:00
Call Center Customer Service - FNOL Customer Service Rep - Work...
Posted on: 04-07-2024 08:16
Senior Data Analyst
Posted on: 27-02-2025 00:00
Contact Center Representative- 2nd Shift (100% Remote Opportunity)
Posted on: 27-02-2025 00:00
Disney Remote Data Entry Jobs Entry Level - Apply Now
Posted on: 08-07-2024 05:51
Special Education Teacher - Needed - Iowa - REMOTE!
Posted on: 30-09-2024 00:00
(Remote Part Time) Pharmacy Technician Online Instructor
Posted on: 04-12-2024 05:41
C# .Net Software Engineer, Global Banking Technology
Posted on: 04-12-2024 05:42
Delta Airlines Remote Customer Support Positions
Posted on: 29-08-2024 00:00