Customer Care Specialist - Remote | WFH

Are you passionate about providing exceptional customer service and making a positive impact? We are looking for a dedicated Remote Customer Care Specialist to join our team in Marietta, GA. In this role, you will be the voice of our company, helping customers with their inquiries, providing valuable information, and resolving issues with empathy and efficiency.

Key Responsibilities...

Handle customer inquiries with a professional and courteous approach, whether by phone, text, or email.

Offer detailed information about products and services, and assist customers in resolving their issues.

Address and solve customer problems quickly, aiming to exceed their expectations.

Help manage appointment schedules, including rescheduling and saving appointments from cancellations.

Up-sell and cross-sell products and services, generating sales leads from interactions.

Maintain accurate records of customer interactions and account updates.

Communicate effectively and professionally to ensure customer satisfaction and retention.

Top Benefits

Competitive Compensation: Enjoy an hourly pay rate between $18 - $20.

Comprehensive Benefits Package: Includes 401k with a 6% match, health, dental, optical, and life insurance.

Paid Time Off & Holidays: Generous PTO and paid holidays to support work-life balance.

Empowered and Supportive Culture: Be part of a passionate and dynamic team.

Career Growth Opportunities: We promote from within and offer professional development programs, including leadership training.

Qualifications

High school diploma or equivalent.

Excellent communication and negotiation skills.

Ability to work independently and manage time effectively.

Strong work ethic with a results-driven attitude.

Proven experience handling customer service calls successfully.

We are committed to creating an inclusive environment where everyone feels valued and respected. Our hiring decisions are based solely on merit, qualifications, and business needs.

If you are enthusiastic about providing outstanding customer service and thrive in a remote work environment, we'd love to hear from you!

Employment Type: Full-Time

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