Health Advocate- Call Coordinator

Are you passionate about promoting health and well-being for all individuals? Are you a driven and empathetic individual with excellent communication skills? If so, come join our team at CVS Health as a Health Advocate- Call Coordinator. In this role, you will play a vital role in assisting and guiding customers to make informed healthcare decisions. Our ideal candidate is someone who is dedicated to making a positive impact in the community and has experience in customer service and healthcare. Join us in our mission to make healthcare more accessible and affordable for all.

Serve as a liaison between customers and healthcare providers, providing guidance and support in making informed healthcare decisions.
Utilize strong communication skills to effectively assist customers, including active listening and empathetic communication.
Utilize knowledge of healthcare industry and services to provide accurate and reliable information to customers.
Provide exceptional customer service, ensuring that all inquiries and concerns are addressed promptly and professionally.
Collaborate with healthcare professionals to ensure customers receive the best possible care and treatment.
Continuously advocate for the improvement of healthcare accessibility and affordability for all individuals.
Maintain a thorough understanding of CVS Health products and services, and effectively communicate them to customers.
Handle customer complaints and escalate issues as needed to ensure timely resolution.
Keep accurate records of customer interactions and transactions.
Stay up-to-date on industry trends and changes in healthcare policies to effectively support customers.
Contribute to a positive and collaborative team environment, promoting the CVS Health mission and values.
Adhere to all company policies and procedures to ensure compliance with regulations and maintain customer confidentiality.
Participate in ongoing training and development programs to enhance knowledge and skills.
Collaborate with other departments within the company to improve processes and customer experience.
Conduct outreach and engage with the community to promote CVS Health services and resources.

CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.