Chat Support Representative
The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
? What you'll do
? Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
? Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
? Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
? Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
? Work with vendor and industry partners to streamline communication and alerts between systems
? Help to continuously develop and expand processes in order to streamline support workflows
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