Senior Customer Service Representative

Remote, USA Full-time Posted 2025-04-27

Description:
? Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
? Address questions related to compliance and policy adherence, ensuring members understand these guidelines
? Drive clarity and ask probing questions to identify the root cause of complex issues
? Convey realistic expectations about next steps and actions
? Deliver difficult messages while establishing trust and driving brand loyalty
? Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
? Conduct thorough investigations of member accounts to identify issues

Requirements: ? 3+ years of call center or relevant customer service experience ? Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence ? Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches ? Skilled and insightful to the needs of customers ? Maintaining resiliency while delivering tough messages ? Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Benefits:
? Starting pay of $21.00/hr with differentials for swing and weekend shifts
? Benefits on Day 1 (Medical, Dental, Vision Insurance)
? 16+ Days of Paid Time Off
? eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
? Teammates receive quarterly performance bonuses and yearly performance raises
? And many more at ebaybenefits.com

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Senior Customer Service Representative

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