L1 Call Centre Executives
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities
? Handle inbound and outbound calls to customers and clients maintaining a high quality of services
? Identify the needs of customers, resolve issues and provide solutions within the timeframe
? Ensure you follow the customer service script provided by the company for uniformity
? Adhere to the company policies and the customer resolution process & steps
? Maintain good customer relations
? Meet personal targets and work towards meeting team targets
? Maintain records of the conversations with the customer and analyze the data
? Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data
Skills & Qualification
? A bachelor's degree is preferred
? Prior experience with customer service and call centers in relevant job roles
? Good knowledge of CRM practices and systems
? Customer-oriented attitude with professionalism, strong call handling skills, and active listening
? Strong multitasking, time management, and target achieving skills
? Excellent communication skills with good command of the English language
Language Preferences
Hindi, English, Telugu & Tamil
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