[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission. • Hold one of the most important positions at Blue Cross Blue Shield of MA. • Guide members to the answers they need and explain their medical and dental packages. • Reinforce our unwavering commitment to excellent service. • Work in a structured and supportive service center environment. • Participate in a phased new hire training program to learn about the health insurance industry. • Spend the majority of each week taking calls with members. • Engage in learning and development, and research in support of career growth. • Available to our members when they need us most. • Scheduled for 37.5 hours/week. • Supportive remote-working opportunities. Qualifications • Committed to answering members’ questions and solving their problems. • Empowered to provide members with peace of mind. • Curious and committed to learning and gathering information. • Effective communicators able to translate complicated concepts into simple terms. • Emotionally intelligent and able to empathize with members’ needs. • Proactive, solution-oriented decision makers. • Planners, multi-taskers, and expert problem solvers. • Analytical and critical thinkers. • Able to multitask and thrive in a fast-paced, high-pressure environment. Requirements • High school diploma or equivalent required. • 1+ years customer service experience with frequent communication with customers. • Strong familiarity and comfort with technology, including Microsoft Office applications. • Local to Eastern Standard time zone. Benefits • Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits. • Paid holidays, vacation, personal, and wellness time. • Internal career pathing with individual mentorship, networking, and events. • Access to internal career growth opportunities. • Participation in Employee Resource Groups. Apply tot his job