Experienced Technical Customer Support Engineer – AI-Driven Complex Issue Resolution and Technical Expertise Development at blithequark

Introduction to blithequark and the Future of Customer Support In the realm of customer support, traditional methods often fall short, plagued by inefficiencies and a lack of expertise. However, at blithequark, we're redefining the landscape with cutting-edge AI technology. With a portfolio of over 100 enterprise software products, our innovative approach leverages AI-powered chatbots to handle the bulk of issues, reserving the most complex and challenging problems for our skilled engineers. This unique setup means that every ticket you work on will be diverse, demanding, and require creative problem-solving skills. The Role: Tackling the Toughest Challenges in Customer Support This isn't a role for the faint of heart or those who require constant guidance. To succeed, you'll need a proactive mindset, the ability to adapt quickly, and a drive to figure things out independently. If you're ready to push your limits and tackle the toughest problems in customer support, this role will accelerate your growth like nothing else. You'll gain unparalleled technical expertise across a massive product portfolio while contributing directly to blithequark's reputation for excellence. Key Responsibilities AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system. Technical Expertise Integration: Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve. What You Won't Be Doing Taking an extended period to get up to speed; you'll be expected to ramp up on several products within the first month. Relying heavily on your managers for help; if you're not adept at unblocking yourself, you'll likely struggle in this role. Essential Qualifications To be considered for this role, you'll need: At least 3 total years of experience in a technical customer support role, with a proven track record of resolving complex issues. Advanced generative AI proficiency , including the use of multiple AI tools, the ability to automate workflows, and custom GPTs. If you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient. Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Experience with AI-powered chatbots and a understanding of how they can be leveraged to improve customer support. Strong technical skills , including proficiency in a range of programming languages and technologies. Excellent problem-solving skills , with the ability to think creatively and outside the box. Skills and Competencies To succeed in this role, you'll need to possess a range of skills and competencies, including: Technical expertise: A strong foundation in technical skills, including programming languages, software development, and IT infrastructure. Problem-solving skills: The ability to analyze complex problems, identify solutions, and implement them effectively. Communication skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders. Adaptability: The ability to adapt quickly to new technologies, processes, and systems. Proactivity: A proactive mindset, with the ability to take initiative and drive results. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop your career. As a Technical Customer Support Engineer, you'll have access to: Unparalleled technical expertise: The opportunity to develop technical expertise across a massive product portfolio. Professional development: Ongoing training and development opportunities to help you enhance your skills and knowledge. Career advancement: Opportunities for career advancement and progression within the company. Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on a foundation of: Innovation: A passion for innovation and a commitment to staying at the forefront of technology. Collaboration: A collaborative and supportive work environment, where everyone is encouraged to contribute and share their ideas. Excellence: A commitment to excellence, with a focus on delivering high-quality results and exceeding customer expectations. Compensation, Perks, and Benefits As a Technical Customer Support Engineer at blithequark, you'll be rewarded with a competitive compensation package, including: Salary: A competitive salary, reflective of your skills and experience. Benefits: A range of benefits, including health insurance, retirement planning, and paid time off. Perks: Access to a range of perks, including flexible working hours, remote work options, and professional development opportunities. Conclusion If you're ready to take your career to the next level and tackle the toughest challenges in customer support, we want to hear from you. As a Technical Customer Support Engineer at blithequark, you'll have the opportunity to develop unparalleled technical expertise, contribute to a company that's pushing the boundaries of innovation, and enjoy a range of benefits and perks. Don't miss out on this opportunity to accelerate your growth and join a team of like-minded professionals who are passionate about delivering exceptional customer support. Apply now to take the first step towards an exciting and rewarding career at blithequark. Apply for this job