**Experienced Technical Customer Success Manager – Work From Home at blithequark**

Join blithequark and be a part of the innovative journey that's redefining the way the world connects. Our Customer Innovation experience team is developing cutting-edge and reliable technology solutions to power seamless, improved customer experiences. Bring your bold ideas and daring risk-taking to redefine networks and change how the world shares stories and experiences that matter. At blithequark, you'll not only envision the future – you'll create it. **About blithequark** blithequark is a pioneering organization that's revolutionizing the way we communicate and interact with each other. Our mission is to empower individuals and businesses to achieve their full potential through innovative technology solutions. We're a dynamic team of experts who are passionate about creating a better world, one connection at a time. **The Role** As a Technical Customer Success Manager at blithequark, you'll be responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business objectives. You'll be a strong advocate for customer success, with a keen eye for growth and a talent for building innovation bridges. **Key Responsibilities and Obligations** * Define and drive the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business objectives. * Create and maintain strong relationships with clients and proactively identify opportunities for growth and expansion, serving as their primary resource and trusted advisor. * Harness your enthusiasm for human connection and tech expertise in the product development industry to create extraordinary experiences. * Act as the voice of the customer within and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client. * Perform effective client rollouts and strive for high adoption of the product. * Manage regular client touchpoints to maintain strong relationships with clients. * Collaborate with Innovation to emergency and address support issues in a timely manner and escalate blockers quickly. * Gather product requirements and feedback that can be used to inform and shape the product roadmap. * Collaborate with Marketing to create customer case studies. * Collaborate with clients on best practices, ensuring they are equipped throughout the journey. **Essential Qualifications** * Bachelor's degree in Business Administration, Data Science, Software Engineering, Engineering, or a related field. * 2+ years of experience in a technical, customer-facing role of a highly technical product. * Demonstrated expertise in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product). * Strong technical foundation within an innovation organization. * Knowledge of how dev teams work – inside and out. * Commitment to maintaining empathy and humility throughout every interaction with a customer-first mindset in a highly collaborative environment. **Preferred Qualifications** * Master's degree in Business Administration, Data Science, Software Engineering, Engineering, or a related field. * 5+ years of experience in a technical, customer-facing role of a highly technical product. * Proven track record of driving customer success and growth within the SaaS world. * Experience working with cross-functional teams to deliver customer-driven solutions. * Strong understanding of product development lifecycles and agile methodologies. **Required Skills and Competencies** * Exceptional communication, critical thinking, and presentation skills. * Ability to work independently and collaboratively in a high-speed, dynamic environment. * Strong problem-solving and analytical skills. * Ability to adapt to changing priorities and deadlines. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** As a Technical Customer Success Manager at blithequark, you'll have access to a wide range of career growth opportunities and learning benefits, including: * Opportunities for professional development and growth within the organization. * Access to cutting-edge technology and innovation. * Collaborative and dynamic work environment. * Opportunities to work with industry leaders and experts. * Competitive compensation and benefits package. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** blithequark is a dynamic and innovative organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're passionate about creating a better world, one connection at a time. **Compensation, Perks, and Benefits** As a Technical Customer Success Manager at blithequark, you'll receive a competitive compensation package, including: * Salary: $35-$40/hour. * Benefits package, including health, dental, and vision insurance. * 401(k) plan with company match. * Educational assistance program. * Paid time off and holidays. * Paid parental leave. * Disability benefits. * Life and accidental death insurance. * Supplemental benefits programs, including basic illness/accident medical reimbursement and group legal. * Employee assistance programs (EAP). * Broad employee wellness programs. * Employee discounts up to 50% off on qualified blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering. We're an affirmative action employer and are committed to diversity, equity, and inclusion. **How to Apply** If you're passionate about creating extraordinary experiences and driving customer success, we want to hear from you! Apply now to join our dynamic team of experts and be a part of the innovative journey that's redefining the way the world connects. Apply Job! Apply for this job