**Experienced Customer Service Representative – Sales Support and Project Management**

Are you a highly skilled and enthusiastic individual with a passion for delivering exceptional customer service in a fast-paced sales environment? Do you have a knack for managing projects, maintaining a steady workflow, and communicating effectively with customers? If so, we have an exciting opportunity for you to join arenaflex's dynamic Sales Team as a dedicated and enthusiastic full-time Customer Service Representative. At arenaflex, we specialize in emergency preparedness and disaster relief solutions, providing decontamination and mass casualty solutions to various industries. Our team is dedicated to delivering exceptional service to our customers, and we're looking for a talented individual to join our ranks. As a Customer Service Representative, you will play a pivotal role in executing the sales process, supporting our customers, and driving business growth. **About arenaflex** arenaflex is a leading emergency preparedness and disaster relief company that specializes in decontamination and mass casualty solutions. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional service to our customers. We're committed to providing innovative solutions that meet the evolving needs of our clients, and we're looking for talented individuals to join our team. **Responsibilities** As a Customer Service Representative, you will be responsible for: * Providing outstanding customer service by addressing inquiries and resolving issues promptly and professionally * Maintaining a deep understanding of our products and services to confidently assist customers and promote sales * Providing support as a "go to" administrative resource for the sales team, including: + Managing general sales mailbox + Providing responses to website inquiries + Maintaining a professional customer service attitude + Entering leads for the sales team + Providing quotes through CRM for prospective customers (phone calls, email, or website) + Following up on purchase orders * Processing returns and orders by following documented processes * Communicating regularly with each sales team member and the training department to assist with pending projects, customer issues, and projects * Pursuing new sales opportunities through inbound lead follow-up and outbound calls * Researching accounts, identifying key players, and generating interest for upsells **Requirements** To be successful in this role, you will need: * A Bachelor's degree in a related field, military veteran, or relevant experience * Minimum of 2 years of experience with NetSuite * Minimum of 3 years in a sales or sales support role in related industries (product sales to Government, military, first responders, and/or CBRN industry) * Excellent communication, business writing, time management, and project management skills, with strong attention to detail and organizational skills **Essential Qualifications** * Strong customer service skills with the ability to communicate effectively with customers, peers, and managers * Proficiency with NetSuite and ability to enter data consistently * Ability to work in a fast-paced sales environment with multiple priorities and deadlines * Strong organizational skills with attention to detail and ability to manage multiple tasks simultaneously * Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues **Preferred Qualifications** * Experience working in a sales support role with a focus on customer service and project management * Knowledge of the CBRN industry and experience working with government, military, or first responder clients * Experience with CRM software and ability to generate quotes and follow up on purchase orders * Strong analytical and problem-solving skills with the ability to identify opportunities for upsells and cross-sells **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to: * Develop your skills and knowledge in customer service, sales support, and project management * Work with a talented team of professionals who are passionate about delivering exceptional service to our customers * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a strong work ethic. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional service to our customers. We're committed to providing a positive and inclusive work environment that supports the growth and development of our employees. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you will be eligible for: * Competitive salary range of $47,000.00 - $51,000.00 per year * Comprehensive health care package * 401(k) with company matching * Paid time off for vacation and personal leave * Casual dress code * Professional development assistance * Vision insurance * Dental insurance * Health insurance **How to Apply** If you're a highly skilled and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you! **Application Questions** * Please describe the capacity in which you used NetSuite previously or your experience with a similar CRM. * Do you have experience working remotely? * What is your home office setup? **Experience** * Customer service: 3 years (required) * CRM software: 2 years (required) **Work Location** Remote Apply Job! Apply for this job