**Experienced Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing timely and precise communication to our valued customers, resolving issues, and facilitating order transactions. **About blithequark** At blithequark, we pride ourselves on being a company that promotes a work-hard, play-hard attitude. We're a team of passionate individuals who love what we do and show up every day because we're excited about the place we do it. We believe in challenging ourselves to be creative and resourceful, always working toward improving our products, processes, and services. Our commitment to treating our employees, manufacturers, and customers as our extended family is at the heart of everything we do. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for interacting with our customers by phone, email, or online chat to provide an outstanding experience. You will collect and enter orders for our products, field customer questions and concerns, and maintain effective working relationships with internal and external organizations. If you're a service-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities** * Interact with customers by phone, email, or online chat to provide timely and precise communication * Collect and enter orders for our products * Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions * Manage the flow of sales orders for internal sales partners and confirm accuracy * Maintain customer records in CRM and other business systems * Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals * Assist with various projects and other duties as needed **Competencies** * Excellent communication skills, including active listening with attention to detail * Service-oriented, organized, and able to perform in a fast-paced environment * Proficient in Microsoft Office Suite with the ability to learn new software * Learns from and adapts to customer service trends based on customer communication and feedback * Remains calm and professional in all situations * Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders **Supervisory Responsibility** This position has no supervisory responsibilities. **Work Environment** This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is largely a sedentary role and the employee will be required to talk, write, and listen. * Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds. **Position Type/Expected Hours of Work** Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week. **Travel** Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings. **Required Education and Experience** * AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience. * Proven customer support experience with ability to adapt/respond to different situations. * Professional, outgoing, and service-oriented. * Minimum of 2 years Customer Service experience in B2B setting. * Proficient in Microsoft Office. **Preferred Education and Experience** * Experience with CRM, ERP, and warehouse management systems. * Familiar with Zendesk and Asana. **Benefits** * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Vision insurance * Work from home **Shift** * Day shift **Education** * Associate (Preferred) **Experience** * B2B Customer Service: 2 years (Required) **Work Location** * Remote If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and be part of a company that values its employees, manufacturers, and customers as our extended family. Apply Now! Apply for this job