Experienced Customer Service Representative for Healthcare Industry – Remote Opportunity with Blithequark

Introduction to Blithequark and the Industry Blithequark is a leading organization in the healthcare industry, dedicated to providing exceptional service and support to its members and providers. As a remote customer service representative, you will play a vital role in ensuring that our members receive the highest level of care and attention. The healthcare industry is constantly evolving, and blithequark is at the forefront of this evolution, leveraging technology and innovation to improve patient outcomes and experiences. If you are passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Job Overview We are seeking an experienced customer service representative to join our team at blithequark. As a remote employee, you will be responsible for providing top-notch support to our members and providers, resolving issues in a timely and professional manner. This is a contract position with a duration of 6 months, offering a competitive pay rate of $19.50 per hour. If you are a highly motivated and organized individual with a strong passion for customer service and healthcare, we want to hear from you. Key Responsibilities As a customer service representative at blithequark, your day-to-day responsibilities will include: Assisting to resolve missed visits or missed supplies by reaching out to providers for status updates and authorizations as needed Handling all long-term care (LTC) calls from members and providers, focusing on one-call resolution and answering calls in a timely manner Reviewing authorizations and correcting them as needed to match the Primary Care Case Plan (PCCP) Triage and routing calls correctly, attempting to resolve issues before escalating them to a supervisor or other team members Maintaining high levels of productivity and efficiency, meeting performance expectations and metrics Qualifications and Skills To be successful in this role, you will need: 2-3 years of experience in managed care or a physician's office, with a strong understanding of medical terminology Call center experience, with a proven track record of providing exceptional customer service Typing skills, with the ability to accurately and efficiently document interactions Experience with long-term care (LTC) and medical authorization processes Proficiency in Microsoft Outlook, Word, and Windows A high school diploma or equivalent, with a strong foundation in customer service principles Performance Expectations As a customer service representative at blithequark, you will be expected to meet the following performance metrics: Call center metrics (talk time, hold, after-call work) at 95% or above Schedule adherence and call quality scores at 95% or above Consistently meeting or exceeding productivity and efficiency targets Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a customer service representative, you will have access to training and development opportunities, including: Comprehensive onboarding and training programs Ongoing coaching and feedback to support your success Opportunities for advancement and career growth within the organization Work Environment and Company Culture Blithequark is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. As a remote employee, you will be part of a virtual team, with regular opportunities for communication and connection with your colleagues. Our company culture is built on the values of compassion, integrity, and excellence, and we are committed to creating a positive and inclusive work environment for all employees. Compensation and Benefits As a customer service representative at blithequark, you will be eligible for a competitive compensation package, including: A hourly pay rate of $19.50 Opportunities for overtime and bonuses Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching and retirement savings plan Paid time off and holidays Conclusion If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity at blithequark. As a remote customer service representative, you will play a vital role in delivering exceptional service and support to our members and providers. With a competitive compensation package, opportunities for growth and development, and a dynamic and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and take the first step in an exciting and rewarding career with blithequark! Apply for this job