**Experienced Customer Service Representative – Email, Chat, and Voice Support for Electric Vehicle Startup**

Are you passionate about delivering exceptional customer experiences and shaping the future of the automotive industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative for Email, Chat, and Voice Support. **About blithequark** blithequark is a cutting-edge electric vehicle startup that's revolutionizing the way people think about transportation. Our mission is to provide innovative, sustainable, and exciting solutions for customers who crave adventure and freedom on the open road. As a key member of our team, you'll play a vital role in creating unforgettable experiences for our customers, setting the tone for their perception and expectations of our brand. **Job Summary** As a Customer Service Representative, you'll be the initial point of contact for customers, guiding them through questions and concerns about our products, systems, and processes. Your primary responsibility will be to provide exceptional technical support, troubleshooting issues, and resolving conflicts in a professional and empathetic manner. You'll work closely with internal teams to ensure seamless resolution of customer issues, acting as a bridge between the customer and our organization. **Key Responsibilities** * Provide top-notch technical support for customers via email, chat, and phone, troubleshooting issues with our website, app, and in-car software * Work with internal teams to resolve complex customer issues, ensuring timely and effective resolution * Develop and maintain a deep understanding of our products, systems, and processes to provide accurate and helpful information to customers * Utilize active listening skills to understand customer needs, empathize with their concerns, and provide solutions that meet their expectations * Collaborate with colleagues to share knowledge, best practices, and innovative solutions to improve customer satisfaction and loyalty * Stay up-to-date with industry trends, new technologies, and product updates to provide expert advice and support to customers * Work in a fast-paced, dynamic environment, handling high-volume inbound calls, and managing multiple applications simultaneously **Essential Qualifications** * High School Diploma or equivalent * At least 18 years old * Ability to pass a criminal background check * Strong computer knowledge, including typing skills (at least 30 wpm) * Excellent English written and verbal communication skills * High level of expertise with spelling, grammar, and punctuation * Courteous and friendly demeanor with high level of professionalism * Willingness to learn and adapt to new tools and technologies * Ability to work independently with discipline and motivation in both onsite and virtual environments * 1-3 years of customer support and technical support call center experience **Preferred Qualifications** * Previous work-from-home experience * Prior experience with email and chat support * Prior experience using customer support/relationship management software or similar systems * Prior experience with automotive customer support/service/success * Passion for automotive topics and electric vehicles **Work Environment and Culture** As a blithequark team member, you'll enjoy a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our company culture is built on the principles of empathy, inclusivity, and customer-centricity. We're committed to providing a safe, healthy, and engaging work environment that allows you to thrive and reach your full potential. **Benefits and Perks** * Competitive starting pay ($17.00 USD) with performance-based incentives * Comprehensive health benefits for you and your family, including medical, dental, and vision coverage * 401(k) investment options with employer match opportunities * Paid vacation time * Computer equipment provided * Onsite gym and fitness center * Flexible work arrangements, including remote work options * Opportunities for career growth and professional development **Location and Work Arrangements** You'll work onsite for training, launch, and approximately 90 days of production, and then transition to a remote work-from-home arrangement. You must live and work within driving distance of the Greenville, South Carolina area. Our remote work-from-home setup requires a secure, quiet, distraction-free environment with a private room and a dedicated workspace. **How to Apply** If you're passionate about delivering exceptional customer experiences and shaping the future of the automotive industry, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team at blithequark as a Customer Service Representative for Email, Chat, and Voice Support. Apply Now! **About blithequark** blithequark is a global customer experience specialist, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We're 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. **Join the blithequark Team** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the potential of every individual and strive to provide opportunities for growth, learning, and development. If you're passionate about delivering exceptional customer experiences and shaping the future of the automotive industry, we invite you to join our dynamic team at blithequark. Apply for this job