Engagement Manager-( North East Region)

Description: At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning. We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day. Our team is driven by purpose and grounded in three core values: • Strive to Grow - always learning, improving, and innovating. • Deliver Worthwhile Experiences - for our users, our partners, and each other. • Contribute with Heart - putting people first in everything we do. These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement, then ClassLink is the place for you. Our Client Services Team is looking for an Engagement Manager to help districts get the most value from our products. In this role, you will strengthen customer success through proactive engagement, capacity-building, renewal management, upselling, account expansion, customer advocacy, and risk mitigation. As an Engagement Manager, you will develop and nurture long-term relationships with school district leaders, working closely with Client Services, Marketing, and Sales to ensure a seamless and supportive customer experience. The ideal candidate brings a strong track record in account management, exceptional relationship-building skills, and a passion for helping customers grow with ClassLink. Responsibilities: • Become an expert on all ClassLink products with a special focus on specific needs for BOCES/RICS • Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products • Maintain relationships with current customers in the assigned territory, including onsite meetings, phone, email, SWAG mailings, etc. to increase adoption and usage of ClassLink • Perform all account management duties, including proactive customer outreach, annual client review meetings, quoting, and renewal emails. • Serve as the education and product expert to support customer understanding of ClassLink • Confidently conduct demonstrations of ClassLink virtually and during conferences • Help develop positive relationships between ClassLink and influential partner organizations • Ensure year-over-year customer retention and assist with renewal fee negotiations as needed • Host regional and virtual user group events with current and prospective customers • Attend conferences and events in assigned territories, engaging with potential and current customers • Maintain documentation for each customer internally • Leverage tools provided to understand customer health and intervene when needed. • Maintain high levels of customer satisfaction and health • Serve as the education and product expert to support customer understanding of ClassLink • Deliver experiences that drive customer retention NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization. Requirements: Required Skills: • Diverse rostering experience • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Experience in presenting in virtual and online environments • Strong project management skills and the ability to be flexible when needed • Self-starter who can work independently Requested Education and Experience: • Bachelor's degree • 3+ years experience in a senior consultative/account management role • Experience as a technology leader for a district office • Extensive knowledge of K-12 ed-tech marketplace • Administrator-level experience with ClassLink • Unwavering passion to improve classroom learning and pedagogy • Bachelor's degree required. Master or postgraduate degree a plus • Work from home and willingness to travel up to 35% of the time It would be great if you have or are pursuing the following: • PMP certification • Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli) We prefer that you have experience with: • Google Suite • MS Office Suite • SalesForce • Zoom Meetings Benefits: • Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays • Parental Leave: 12 weeks fully paid for all parents • Retirement: 401(k) with 0.5:1 company match • Comprehensive Health Coverage: Medical, dental, and vision plans • Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance Perks: • Volunteer Time Off: Give back through ClassLink Cares paid volunteer days • Lifelong Learning: Tuition reimbursement for continued education • Growth & Development: Coaching and internal programs to support career and personal growth • Supportive Culture: A workplace that values curiosity, compassion, and continuous learning • Connection & Community: Annual company retreats and team events with bright, fun coworkers At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow. ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com. Apply tot his job