Customer Success Manager

Iris AI is transforming how enterprise revenue teams manage RFPs and compliance documentation. The Customer Success Manager will act as a strategic partner for clients, ensuring they maximize value from the platform and drive product adoption and account growth. Responsibilities As a full-time member of our Customer Experience team, you will play a critical role in deepening product adoption and driving long-term growth for Iris You’ll act as the strategic advisor for our clients, ensuring they realize maximum value from our product while identifying opportunities for account expansion Find critical areas for intervention to boost product usage and drive renewals Hunt for growth potential and upsell opportunities to maximize the lifetime value of every account Strategize with key stakeholders to incorporate Iris into our customer’s processes and deliver tailored training and change management plans Serve as the primary point of contact for assigned accounts, voicing their needs, and making your champions look really really good Drive feature adoption and identify growth opportunities within existing accounts Send them quotes Collect commissions Collaborate with Product and Engineering teams to communicate customer needs and feature requests (and be ready to vibe code said feature requests) Design and test automated customer messaging Help us hone in on the best ways to automate the customer lifecycle Skills 1+ year of experience in SaaS customer success or Account Management roles Strong preference for candidates with experience in the AI or RFP software industries Strong technical aptitude and ability to quickly learn new software platforms – both our product and the ones we use internally Ability to dive deep into a customer's use case and business and recommend creative, relevant, and impactful solutions to them Benefits Health benefits package (including medical, dental, vision) Unlimited PTO Employee Assistance Program Flexible Spending Accounts 401(k) Company Overview Iris helps sales and presales teams win faster by automating the hardest parts of the RFP process. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is