Customer Service Specialist
Vacation Innovations is a leading provider of secondary market services for the vacation ownership industry, with a corporate headquarters in Orlando, Florida. They are seeking a Customer Service Specialist to handle inbound and outbound calls, provide exceptional customer service, and resolve customer issues with minimal supervision. Responsibilities Handle all inbound and outbound calls Offer exceptional customer service Address escalated phone calls Accurately answer questions and concerns from owners, vendors, and brokers Resolve customer issues with minimal supervision Update and analyze file tracking system notes Understand and interpret transfer documents Communicate status of transfer process with customer Skills Minimum of one year customer service/call center experience High School Diploma or equivalent level of education Highly motivated, goal oriented Capable of articulating professionally to customer Ability to effectively manage time Must be able to effectively analyze and interpret data Possess strong reading comprehension and written communication skills Strong attention to detail Proven internet and computer software skills Basic data entry skills Proper note taking ability Company Overview Vacation Innovations is the world’s largest provider of secondary-market services and solutions. It was founded in 1999, and is headquartered in Orlando, Florida, USA, with a workforce of 201-500 employees. Its website is