Customer Service Broker (Home & Auto Insurance)

OTIP is a company that values its employees and aims to provide meaningful benefits support and service. They are seeking a licensed Insurance Broker to assist members with their automobile and property policies, ensuring a positive customer experience through expert guidance and problem-solving. Responsibilities Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments Skills A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile Experience in personal lines automobile and property insurance is an asset Intermediate knowledge of Microsoft Office Suite applications Benefits Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario) Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Company Overview At OTIP, we not only understand the education system, we believe in it. It was founded in 1977, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 501-1000 employees. Its website is